The Wake Tech Helpdesk is your one-stop-shop for requesting most college services: Facilities Services, Business Office Services, Audio/Visual Services, and Information Technology Services. The Wake Tech Helpdesk will help to foster better collaboration and communication as we all strive to support the teaching and learning process.

Please go to http://helpdesk.waketech.edu to report a problem dealing with campus services or to request assistance. Alternatively, you may call the Wake Tech Helpdesk at 866-7000.

Hours of Operation: Monday-Friday 8:00 am – 6:00 pm.

The work order system allows requesters to submit a variety of requests and report problems. The work order system spans across multiple service areas (AV, Business Services, ITS, and Facility Services). This benefits requesters in having a one-stop-shop to make requests and report problems. Requesters will be able to see the status and who is working on their requests. The system is web based so anywhere there is an Internet connection and an Internet browser the system can be accessed.

The work order system has a Submittal Password that must be provided in order to submit requests. THIS IS A GENERIC SYSTEM PASSWORD THAT IS THE SAME FOR ALL REQUESTERS. You may obtain the password by calling the Helpdesk or from a fellow staff member. Please give complete and detailed information in the request. If the request is an emergency, please call the Helpdesk.

To learn more about the Wake Tech Helpdesk, please go to:

SchoolDude Work Order System Video-Video demo of how to use the work order system.

SchoolDude.com Requestor Information Step-by-step instructions on how to use the work order system

SchoolDude Problem Type Guide- Problem type descriptions.

Upon instructions from Helpdesk or IT staff member, the link below can be used to assist you remotely. This, in conjunction with phone support, can be used to resolve computer problems. This will only work if a Helpdesk worker or IT staff advises you to click on the link below.

Remote Helpdesk Support